Privacy Policy

Welcome to Thorntrees Amenity Limited. This Policy applies to our use of any and all data collected by us in relation to your use of our Website. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Website. If you do not accept and agree with this policy, you must stop using our Website immediately.

How your personal information is used and how you can exercise your rights with respect to your personal data.

Summary

In the course of our dealings with you, we will collect and process personal information about you in order to provide you with the goods and services you request and to administer our relationship with you. This may involve the sharing of your personal information with other third parties and the transfer of your personal information overseas. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

Introduction

In this Privacy Policy the following terms shall have the following meanings:

References to “We/Us/Our” means Thorntrees Amenity Limited, that processes your personal information (as defined below) and interacts with you. A company registered in England under number 804526937, of Thorntrees Amenity Ltd, Tweed Horizons Business Centre, Newtown St Boswells, Melrose, TD6 0SG, United Kingdom;

“Website” means the website that you are currently using (www.thorntreesamenity.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

“Account” means an account required to access and/or use certain areas and features of our Website;

“Cookie” means a small text file placed on your computer or device by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of cookie usage is set out within our Cookie Policy

“Data” means collectively all information that you submit to us via the Website. This shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

References to “User”, “You” and “Your” means you, the person whose personal information we collect, use and process, and is not employed by us and acting in the course of their employment.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 and other applicable laws and regulations that relate to data protection and privacy.

Who is the data controller in respect of your personal information?

We are the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

As described below, we may share your personal information with other organisations.

What information do we collect?

Some data will be collected automatically by our Website. Other data will only be collected if you voluntarily submit it, for example when signing up for an account. Depending on your use of our Website, we may collect, store and use some or all of the following data:

your name, company name, address, contact details (including email address and mobile phone number), payment card details, product selections and details of your purchases and purchasing habits and other information about you. This information is referred to in this Privacy Policy as “personal information”.

In particular, we may collect and process the following personal information about you:

Information that you provide by filling in forms, including those on our website. This includes information provided by you at the time of becoming a registered user of our Website (or any time thereafter). This information could include your name, company name, address and contact details.
When you place an order, or orders for goods or services (whether through our Website or otherwise), we collect personal information to process and fulfil your order(s), including your payment card details and delivery address. Details about the transactions you carry out with us, including through our Website.
Information contained within Email and telephone records of communications between us.
If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How do we use your personal information?

We use your personal information only in connection with our business activities. In particular, we may use your personal information in the following ways:

to carry out our obligations arising from any contracts entered into between you and us; for example, we will use your payment card details and delivery address to process and fulfil your order(s);
in the event that you do not complete your registration or order, we may use any contact information you have provided us to follow-up on your partial registration or order;
to manage and administer any other arrangements between you and us
to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us;
at or following any purchase or order you make, we may carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity; for example, we may undertake verification checks to identify any discrepancies with your payment details;
to carry out market research; for example, we may contact you (including by email) to obtain your feedback on our products and services, and we may use details of your purchases to understand market trends and to identify popular products.
We may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you. We may use details of your visits to our Website (including the pages of our Website that you view) in order to ascertain the products, services, promotions and offers that are likely to be of particular interest to you and use this to send tailored marketing information to you. For instance, if you browse pages of our Website in relation to a particular category of product, we may use this information to send you marketing communications about that category of product.

The section below entitled "What choices do I have?" explains how you can change whether to receive this information from us via certain communication channels. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. We may also offer you the opportunity to indicate the specific types of marketing communications you are particularly interested in receiving from us; where possible, we will tailor the communications you receive to reflect your choices, but we may send you other communications that may be of interest to you.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Ts&Cs, Terms and Conditions of Sale, or other agreements we have with or otherwise concerning you (including agreements between you and us.

With whom do we share your personal information?

We may share your personal information with third parties as described below;

We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we may engage third party service providers to fulfil orders, deliver packages, send postal mail and email, maintain and update our databases of customer details (including the removal of repetitive information), analyse data, to help us develop, provide and improve our Website, provide marketing assistance, process card payments, provide customer service and handle claims. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details.
We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
We may pass personal information to our insurers in the event that a claim is made or could be made against us.
In the event that we sell or buy any business or assets, we may disclose personal information held by us about our customers to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our company), personal information held by us about our customers will be one of the transferred assets.
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Ts&Cs, Terms and Conditions of Sale, , or other agreements we have with or otherwise concerning you (including agreements between you and us; or to protect our rights, property or safety or those of our customers, employees or other third parties.

Where will your personal information be processed?

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

You are deemed to accept and agree to this by using our Website and submitting information to us.

Cookies

Cookies are small text files that we transfer to your computer's hard drive to enable our systems to recognise your browser and help us track visitors to our Website so we can better understand what aspects of the Website best serve you. It may not be possible to place orders and purchase goods and services using the Website unless you have cookies turned on and we suggest that you leave them turned on for this purpose.

Our cookies enable us to provide features such as the ability to store items in your Shopping Basket between visits.

To find out more about how we use Cookies and how you can change your cookies settings, please read our Ts&Cs, Terms and Conditions of Sale, .

Using Your Data

Data submitted to us via this Website will be used for the purposes specified in this privacy policy or in relevant parts of the Website. All Data is stored securely in accordance with the principles of the Data Protection Act 1998. We may use your data to:

Administer the Website;
improve your browsing experience by personalising the Website;
supply goods to you that have been purchased via the Website;
send statements and invoices to you;
send you general (non-marketing) commercial communications;
send you email notifications which you have specifically requested;
provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
deal with enquiries and complaints relating to the Website.
Where you submit Data for publication on our Website, we will publish and otherwise use that information in accordance with the licence you grant to us.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone and/or post with information, news and offers. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as is reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

a) to the extent that we are required to do so by law;

b) in connection with any legal proceedings or prospective legal proceedings;

c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention); and

d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling;

We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

We may sometimes contract with third parties to supply goods and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

Security of your personal information

Data security is of great importance to us, and to protect your data we have put in place suitable procedures to safeguard and secure data collected through our Website. We will store all the personal information you provide on our secure (password, and firewall protected) servers. All digital transactions you make to or receive from us will be encrypted. Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and you are advised to take suitable precautions when transmitting data via the internet.

You are responsible for keeping passwords and any other user details confidential. It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your user session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place.

Any transmission of personal information is at your own risk.

We will not ask for your password or user details and accept no liability should you disclose these to any third party.

What choices do I have?

Where you are a registered user of our Website, you can update certain personal information we hold about you (including your marketing preferences) by logging in using your Username/Email and Password.

You may change your marketing preferences at any time by contacting us at Thorntrees Amenity Ltd, Tweed Horizons Business Centre, Newtown St Boswells, Melrose, TD6 0SG, United Kingdom.

Email us at info@thorntreesamenity.co.uk

Using the ‘Contact Us’ enquiry form on our website.

By telephone at 01835 823635.

You can choose to stop receiving marketing emails from us by sending us an Email requesting to unsubscribe at preferences@thorntreesamenity.co.uk or by following the unsubscribe link and instructions on the respective marketing emails we may send you.

Access to your personal information

The GDPR gives you the right to access your personal information. Your right of access can be exercised in accordance with the GDPR. Any access request may be subject to a fee (currently not exceeding £25) to meet our costs in providing you with details of the personal information we hold about you.

To request access to your personal information, please contact us using the details below.

online via the ‘Contact Us’ enquiry form on www.thorntreesamenity.co.uk
by telephone on 01835 823635
by writing to us at: Thorntrees Amenity Ltd, Tweed Horizons Business Centre, Newtown St Boswells, Melrose, TD6 0SG, United Kingdom
Our security procedures mean that we will request proof of identity before we are able to disclose sensitive information to you.

We will process and respond to such requests within one month of the original request.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the business. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us. In the event that any Data submitted by Users is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

How to contact us

If you have any questions regarding this Privacy Policy, please feel free to contact us in any of the following ways:

Policy changes

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our Website so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Website.

This Policy was last updated on May 25th 2018.